Employer dashboard

FEATURE

Shortcuts & updates

As soon as recruiters log onto the platform they are met with an overview of all activity such as various statistics, new candidates, job post views, and next steps guides. From this page they can also easily click into the relevant section to view more.

FEATURE

Next steps always there

From our user testing we saw that 100% of our particiants clicked through onboarding as fast as possible. We get it - they're busy. So just in case we included a section with tips and tricks to lend a helping hand if they should need it.

FEATURE

Dedicated full pages

The dashboard page gives recruiters a quick snapshot of everything, but the dedicated pages lets the recruiter dive deeper into applicants, job post analytics, team & facility management, reviews as well as settings and notifications.

Competitive research

To ensure the dashboard effectively meets the needs of emergency medicine employers, I conducted a competitive analysis of popular job and networking platforms such as Glassdoor, PracticeMatch, PracticeLink, EM Careers, DocCafe, MedGeo, and GasWork. Analyzing and taking note on their structure and features.

I also interviewed recruiters from EM employer groups who were using these job boards via zoom to get insights on pros and cons.

Once sufficient research was gathered I presented the findings to the team and organized a team brainstorming figjam session to discuss ideas.

💥🤺 Challenge

Presenting findings in an engaging way 🙇‍♀️

One thing I've learnt working in healthcare is that healthcare workers are busy and tired after work. I can't tell you how many times I've seen them mentally clock out after me talking design at them for more than 1 consecutive minute - and I totally get it. Keeping them engaged in a design conversation has always been a fun challenge. Discussing something as bland as pricing I brought out my big guns and incorporated storytelling with cartoon-esque user journeys (inspired by design.growth!)

Iterations

With this being such a large project it went through numerous iterations over several months. As the sole designer I was adament on making the designs as sound as possible and would frequently test them with recruiters, clinicians, the CEO, our developers as well as friends and family members.

I set up a prototype and went through it with recruiters on zoom to hear what they had to say. I also uploaded the prototype to Useberry - a platform that allows you to set certain tasks and then see how the users perform. This was a great async option to get more feedback - doctors are very busy working 12hr shifts.

💥🤺 Challenge

Limited dev resources & implementation

Our 2 developers on the team really had their hands full with this one. To make the project more feasible we decided to divide the project into smaller chunks with V1 & V2. We started meeting every Monday to break down designs into story points and sprints in Jira.

We felt it was extremely important to not compromise on the onboarding experience, so in V1 the recruiters would be met with a next steps guide once they logged in.

Dev hand-over userflows

With such a large and complex project, ensuring a smooth developer hand-over was critical. Given the vast flows branching out from the dashboard, a significant amount of time was dedicated to crafting clear & detailed userflows. The userflows streamlined communication with the development team and reduced ambiguity resulting in a more efficient development process.